CLIA Ceo's Corner CLIA Ceo's Corner

December 16, 2014 by Christine Duffy

With all the scrutiny and news coverage of the cruise industry the past few years, it amazes me that news organizations big and small continue to get the facts wrong. One recent editorial said that our industry “has operated in a legal gray zone,” and claimed “the result of this muddle has big impacts on passenger safety.” The only muddle is in the editors’ apparent unwillingness to fact-check. A few minutes on Google by a Journalism 101 intern would have revealed the falsity of the editorial writer’s statements.

If image isn't available, see it here: http://traveleffect.com/resources/infographics/overwhelmed-america
October 31, 2014 by Christine Duffy
If image isn't available, see it here: http://traveleffect.com/resources/infographics/overwhelmed-america
View this infographic at http://traveleffect.com/resources/infographics

The kids are settled back in school, and the rest of us long ago left summer hours and weekends at the beach behind us.  Fall is upon us, and before we know it, the holidays will be upon us too.  With the end of the year fast approaching, I have a question for you:

Are you using all your vacation days?

I was flabbergasted by the results of a recent survey by the U.S. Travel Association.  It found that while 96% of American workers think that taking time off is...

October 19, 2014 by Christine Duffy

Today, I issued the following statement regarding the successful disembarkation of a passenger on the Carnival Magic who was under self-monitoring for potential exposure to Ebola.

 

CLIA is very pleased that the passenger, who was asymptomatic, has tested negative for Ebola and was safely disembarked with her loved one at the Port of Galveston today, which is the homeport of Carnival Magic.  We commend Carnival and the public health authorities for their effective and successful response in managing this situation professionally and with transparent and regular...

September 30, 2014 by Christine Duffy

I love talking to CLIA travel agent members and hearing about their conversations with clients.  A topic that comes up again and again is the surprise of new customers when they learn about the value they get from a cruise, especially when compared to a land-based vacation.

And once they cruise, they’re hooked.  Cruisers come back.  Did you know that more than 70 percent of cruisers are repeat cruisers?  Those vacationers know cruising offers a great return on vacation experience.  So it’s great news that 87% of travel agents surveyed by CLIA report steady or growing sales to new-to-...

August 12, 2014 by Christine Duffy

 
The recent release of a report on norovirus from the Centers for Disease Control and Prevention (CDC) underscores what the cruise industry has known and communicated for a long time:  The occurrence of norovirus on cruise ships is rare and it is dramatically lower than the number of incidents of this common illness on land.
 
Norovirus is often referred to as a “stomach bug” and the symptoms typically last between 24 and 48 hours.  It is second only to the common cold in terms of its prevalence and is generally...

August 5, 2014 by Christine Duffy

Seventy percent of passengers on a cruise ship are likely to be repeat cruisers--what makes cruising such an enjoyable vacation experience that these guests come back again and again?  I have a few ideas about what makes cruising so appealing, not least of which is the incredible ROE (return on experience) of a cruise vacation.  Here are a few of the things I love about cruising:

April 16, 2014 by Christine Duffy

What an exciting week! CLIA’s 10th anniversary cruise3sixty conference and trade show took place April 2-6 at the Broward County Convention Center in Fort Lauderdale with one of the largest attendances in the show’s history. More than 1,800 delegates, including a record 1,200 travel agents, attended. The theme was looking toward the future and I am thrilled to say that conference participants were overwhelmingly optimistic about the next decade.

And why shouldn’t they be?  We’re serving more passengers every year, with 2014 global passengers projected to reach 21.7 million. We’ve had...

April 7, 2014 by Guest Post

Today's guest blog post is from Bud Darr, CLIA's Senior Vice President of Technical and Regulatory Affairs. 

 

In late March, the National Transportation Safety Board (NTSB) held one of a series of forums that it conducts periodically across a range of transportation sectors to educate and inform members of the Board, as well as the public, on the current state of safety practices.  Last week’s forum was on the cruise industry.

CLIA and its member lines participated in the forum, and we were pleased to share the industry’s perspective on its safety record,...

March 18, 2014 by Christine Duffy

Christine Duffy presenting at Cruise Shipping Miami’s keynote session.

This past week marked the 30th anniversary of Cruise Shipping Miami, the premier annual event of the global cruise industry. Once again, our plates were full as the week included a bevy of activities.

This year, optimism abounded and the focus was on the industry’s opportunities for continued growth as the consensus among the many cruise executives who...

March 17, 2014 by Christine Duffy

In early March I delivered a speech at the opening session of ITB Berlin. The world's largest tourism trade fair, this annual event brings together representatives from every segment of our industry. Following another year of positive growth for the cruise industry, ITB provided a great opportunity to discuss cruising’s new trends and future opportunities.

The big news came from a research study on Germany’s cruise market developed by CLIA Germany with the German Travel Association, DRV. The results were introduced at a press conference with Michael Ungerer, Chairman of CLIA Germany...

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